Machine fixed via tablet: meet the new AMe remote assistant for service and maintenance

Italpresse Gauss has teamed up with industrial software expert Wonderware (Schneider Electric Group) to develop a powerful app for live remote maintenance and service assistance for the company’s high-performance light metal casting solutions.

The AMe interactive assistant, first shown at Metef 2017 in Verona, boosts maintenance efficiency and speed of trouble-shooting, by enabling maintenance workers on the ground to establish a live video connection with an Italpresse expert, access drawings and machine documentation, and follow maintenance guides on screen - all via a tablet.

Making this technology available on a mobile device means workers can use it directly at the machine. Shared video allows both Italpresse experts and the maintenance workers to then look at the machine together and identify faults faster. 

Augmented and virtual reality enable staff on the ground to access guided maintenance protocols that show the whole machine in 3D, along with step-by-step instructions and detailed parts inventory. 

Pointing the camera at a specific machine part will automatically call up all relevant maintenance documentation and detailed guides, saving time and ensuring flawless and effective maintenance.

The AMe interactive maintenance assistant taps into Italpresse Gauss’s HMe machine monitoring and control system, which was also developed in partnership with Wonderware and enables powerful diagnostics and advanced process control.

Both AMe and HMe were designed to provide actionable information fast and in a user-friendly format - ultimately, to cut down non-productive time and keep vital machines running at optimum performance at all times.

The developments are part of a wider effort at Norican Group to connect man and machine, equipment and processes in the spirit of Industry 4.0.

Watch this video to see the AMe assistant in action: https://youtu.be/9hirPel4Vnk

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Machine fixed via tablet: meet the new AMe remote assistant for service and maintenance

Italpresse Gauss has teamed up with industrial software expert Wonderware (Schneider Electric Group) to develop a powerful app for live remote maintenance and service assistance for the company’s high-performance light metal casting solutions.

The AMe interactive assistant, first shown at Metef 2017 in Verona, boosts maintenance efficiency and speed of trouble-shooting, by enabling maintenance workers on the ground to establish a live video...

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Norican Group is home to five leading, globally operating brands: DISA, Italpresse Gauss (incorporating Italpresse Industrie and Gauss Automazione), StrikoWestofen and Wheelabrator.

As one strong global partner, we are able to serve you better, faster and more efficiently, giving you easy access to all we have to offer and working in partnership to keep you well ahead of the curve.

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